♡ ORDERS AND SHIPPING
♥I accept Paypal only. Payment should be in US currency.
Do you ship internationally?
♥YES, Location and shipping charges can be selected for your destination upon check out.
Where do orders ship from?
♥All orders are shipped out of Mexico City, Mexico.
What is the processing time?
♥Laura Anunnaki is an independent brand, completely run by myself and my boyfriend. With this in mind, usually orders may take between 1-7 days to process.
During launches, orders may take between 1-14 days to process to make sure that everything ships safely.
If your order needs to take priority, such as needed for a gift or soething like that, please contact me after ordering and I will do my best to help you.Thank you for understanding and support my art!
What shipping carrier do you use? Can I track my order?
♥I use Mexico post SEPOMEX service.
♥Track numbers will be sent to the Paypal e-mail address you used to make your purchase. If you wish me to contact you to another e-mail address, please contact me. Also, tracking numbers are for you to check the status of your package to prevent any failed deliveries or mishaps with your items. You can track your order first on SEPOMEX(Mexico post service) webpage and then on your country's official postal website (ex: U.S: USPS)♥If you want a faster, safer delivery, please contact me to quote you on DHL, FEDEX, USPS or any other express delivery services. You would only have to pay for the difference on the cost. The price might be higher, but I very recommend it, specially for expensive big orders.
How long will it take for my order to arrive?
♥Shipping times will vary depending on location:♥Please allow 15-60 days for international shipping
♥Please allow 5-20 days for domestic shipping
What happens if my package goes missing?
♥The postal service is not exempt from making mistakes, or losing packages, as many of us know from shopping online.
♥I am not responsible for customs/duty charges or any lost packages/failed deliveries. Once the package has left my country I cannot do anything and it's completely out of my control what happens with the package after, however, I will notify you if your package is returned to me and I can send it again if you pay for shipping.
Returns and Replacements
♥All sales are final. No refunds, returns or order cancellations.
♥Laura Anunnaki does not accept returns. The sizing guides & description of products are made very clear, so all sales are final.